Customer Service301-845-2389 Customer satisfaction is one of our primary objectives! If we can assist you with your order selection or answer any questions, please don't hesitate to contact us by phone or email. We'll be happy to help. For general questions, contact us at info@thistlestopshop.com. If you are displeased with our products or service for any reason, please contact us by by email at custserv@thistlestopshop.com or by phone at 301-845-2389. For issues related to the design, content, or function of the web site, please contact us at webmaster@thistlestopshop.com. To leave a SECURE message for us, which is not transmitted through email and which only we can access, use our secure message board at https://ww6.aitsafe.com/mbrd.htm?usr=8894084. You may submit any type of sensitive information, such as a credit card number, through the secure message board. NEVER send sensitive information via regular email! Purchase, Security and Privacy Policies Purchases & Payments All payments must be made in U.S. Dollars ($USD). We accept Visa, MasterCard, Discover, and the American Express Card. Payment by cheque (check) is available. To pay by cheque, select that method of payment at checkout, and send us a copy of your order confirmation email, with your cheque for the amount due, as instructed in the email. Your order will be shipped out after your cheque has cleared. Do not send cash, stamps, or travellers' cheques. All payments, whether by credit card or cheque, must be verified before your purchase is shipped. If your credit card purchase is denied or your cheque does not clear, you will be notified by email. A bounced cheque fee ($50.00) may apply in the case of a cheque that is not paid by the issuing bank. If an item is out of stock (other than special-order items and some jewellery), backordered, or discontinued, you will be notified by email. We cannot guarantee delivery by a certain date; however, if you notify us in the "comments" area of the purchase process that you would prefer delivery by a certain date, we will make every effort to accommodate your request. If rush delivery is required, you will be charged for any additional shipping expenses. Returns are accepted within 30 days of purchase; custom-made or custom-ordered and 'final sale' merchandise is not returnable or refundable. Please notify us by phone or email if returning an order, and include the original order number in your message. Repackage items just as received and return by postal mail or UPS. Include a copy of the original order (use the packing slip or the email invoice you received confirming your purchase). To return by mail, send to: Thistle Stop Shop, PO Box 25, Woodsboro, MD 21798. To return by UPS, send to: Thistle Stop Shop, 4 North Main St., Woodsboro, MD 21798. In the event a credit card purchase or cheque is not approved by the processor or bank, you will be notified, and you may be able to arrange payment by another means. Purchases made through an affiliate, such as Amazon.com, BBCAmerica.com, or CafePress.com, are the responsibility of the affiliate company and will adhere to that company's applicable policies. We reserve the right to refuse or cancel any sale, at any time, for any reason. Security Secure checkout with SSL (secure socket layer protocol) encryption is provided by a leading Internet shopping cart utility. Your credit card information is never revealed in an insecure web page or in email. Only authorised personnel of Thistle Stop LLC, our affiliates, our credit card processor, and our bank will ever have access to your credit card or cheque information. If you are asked to provide additional credit card or cheque information, do not send sensitive data by email. You will be directed to a secure web-based message centre, or you may contact us by phone (301-845-2389) during business hours, 10 A.M.-7 P.M., U.S. Eastern Time, Monday through Friday. Anti-Fraud Measures Security policies for your protection include the following: At the present time, we ship only to the U.S., Canada, Australia, New Zealand, the U.K., and South Africa. If you want delivery to another country, please enquire by email. Email addresses from yahoo.com, hotmail.com, fastermail.com, or other free and/or anonymous email servers are not acceptable. Please use an active email address from a recognised, full-service ISP. Do not use an address that is automatically forwarded to another email address. Your billing address must be the same as that where you receive your credit card statement. The phone number you submit must also match credit card records. Your delivery address must be a physical address, not a PO box number. If you receive all your postal mail at a PO box, please note this information in the Comments area of the Checkout window. The Card Verification Number (CVN) must match the one on your credit card. (See Checkout window for explanation of the CVN.) Violation of these policies will result in cancellation of your order. We will track down and prosecute fraudulent purchasers to the fullest extent of the law. We note IP addresses from which all orders originate. Anonymous Proxy IP addresses will not be accepted. Thank you for your cooperation with these anti-fraud policies. These simple measures help to make shopping online a safer experience for everyone. Privacy We respect your right to privacy. We will never reveal your personal or financial information to any unauthorized person. We will never sell, rent, or distribute your information to another company for commercial marketing purposes. When a special offer may be made, requiring your personal information (such as an email address) to be shared with another company, we will not reveal your information without your permission. You will always be free to "opt-out" of (discontinue participation in) any special offer or subscription (e.g., a newsletter) by contacting us at custserv@thistlestopshop.com with your request to "opt-out". © Thistle Stop LLC · all rights reserved Thistle Stop Tartan © Cynthia Balfour-Traill · all rights reserved